What We Provide
AI/ML i-Portal
Improve the customer experience and provide digital solution for all customer needs with our intelligent self-service portal
Preferences & Notifications Center (PNC)
PNC allows customers to opt their prefered mode and time of communications for all sorts of notifications via, SMS, E-Mail, voice and Mobile
Outage Tracking System (OTS)
Proactively identify and notify customers on Outages and track them using our smart Outage Tracking System
Out Of Balance Management Tool (OOB)
Handles out of balance accounts during the billing cycles in SAP
Next Gen IVR System
AI to optimizing customer service and to enhance your customer relation with less human intervention
Comprehensive Billing Platform (CBP)
Provides end-to-end billing solution for Water, Gas & Energy Utilities with standard customizations and integrations to tailor company billing needs
Who We Are
We know what your customer wants, because, we are one of them!
A team of highly motivated professionals with tons of experience in utility digital and billing solutions.
Our seasoned technical, functional and financial experts have helped electric, gas and water utilities nationwide complete end-to-end CIS upgrades, AI/ML based Self Service Customer Portal, data migration projects, business process optimizations, application maintenance, technology upgrades, and other solution delivery services.
Happy Clients
Customer Support
Projects
Awards
Digital AI/ML Portal
Our intelligent digital AI/ML based self-service portal is engineered to provide ease of use to adopt. iPortal knows what your customers are looking for, Do you want to see? Click on Video!
Testimonials
